Dr. Janet Lapp

Triangles, Tangles and Blocks – Oh No! (Part Three: Blocks)

Blocks refer to either persistent outdated beliefs of a company, or to a description of people who are stuck in the past through denial. If you have a critical mass of an outdated belief system and stuck people (33% or more), you’ll spin your wheels no matter how hard you push on the gas.

How to Identify Blocks:

Behaviors vary according to style and situation, but these are tell-tale language cues: “If it ain’t broke, don’t fix it.”  “We’ve always done it this way.”  “That would never work here.” “We tried that once and it didn’t work.”  “This is just another fad, it’ll pass.” “I’ll hide until this computer trend passes.”

Triangles, Tangles and Blocks - Oh No! (Part Two: Tangles)

Tangles develop in companies that have been told to speed up and are trying to move faster without first streamlining their focus. They form most often when vision is fuzzy, priorities unclear, ambiguity and uncertainty high, workload high. The greater the anxiety, the more tangled. People in Tangles are used to them and don’t know that they are dysfunctional. Tangles will stop progress in its tracks.

How do you know if you're Tangled? Here are Five Signs:

Triangles, Tangles and Blocks - Oh No! (Part One)

Many organizations don’t recognize them. Those that do spot them don’t do well at fixing them. Triangles, Tangles and Blocks side-swipe energy, blur focus, and strangle change.

If they take a stranglehold on your company, you won’t move. They grow with vague, un-prioritized goals, fuzzy communication, and an overwhelmed workforce. Best is to fix the root cause, but in the meantime, these steps can help to clear things up and create a healthier workplace.

Time to Move!

At some point, it becomes time to get clear about what is expected during change. With compassion, try sharing these thoughts with your team.

1. Changing isn’t an emotion. It doesn’t matter how you feel about changing to meet the requests or demands of someone else. You will never feel like it. The good news is that change is a decision, not an emotion. You make this decision to stay employed and contribute to the greater good for all.   

Getting Past Change Dangerfield

Here are some recent observations and musings about what it is taking to get people to change these days. These points are based on what I see is lacking in many change efforts and what has worked. 

1. Help your resistant folks understand that change keeps the brain young. It’s good for not just the company but for their own survival. The brain grows when it learns difficult things, not easy stuff. Besides, there aren’t any places they can go to work anymore that won’t expect you to have a digital brain. So get over it, essentially.

Just Walk - A Life Lesson for All

Changes you’re going through at work seem never-ending. Some days I bet you just want to lie down and let it all go by. I get it.

I wasn’t acting or feeling very pilgrim-y during the first couple of weeks of my 40-day pilgrimage across Spain to Santiago de Compostela. The trek was more difficult than I had anticipated, with long daily walks of 20-30km of ups and downs in the rain, snow and everything in between. My pack was heavy, my shoes hurt, my toenails were off. I was tempted to check into a hostel and check out six weeks later and saying that I had done it. Who would know?

‘Tis the Season to Be Jolly. Or Not.

‘Tis the Season to Be Jolly. Or Not.

Tis the season to be jolly? Not for everyone. If it’s not jolly for you, you’re not alone and there is nothing wrong with you.

The top reason why it’s hard? Social comparison. You look around at all the fun that others are having or pretending to have, and your life sucks. You check Facebook and note all the fun everybody else seems to be having. If you’re kind of lonely or disconnected anyway, you tend to get even more so and you note that, frequently.

Take Action! Go Do The Thing That Scares You.

Since my job is to help people in organizations let go of the past and move through ambiguity, I need to show I can myself keep moving despite fear. Sometimes not so easy!

Because of my (irrational)  fear of being struck by lightning while flying in my single-engine airplane, I (unnecessarily) avoided flying in weather that most pilots would find completely safe. Knowing that my aircraft was designed to handle lightning didn’t help. Intellectual and emotional knowing are vastly different. Irrational fears (such as those borne by so many in today’s workplace) aren’t evaporated by just words.

5 Quick Creativity Boosts

You’re so busy, who’s got time to be creative? But… that’s exactly what we need to do more
than ever. Here are five quick and easy ways to shake things up.

  1. Imagine your life on a video camera, and imagine that you are someone else watching the show. What feedback can you give?

  2. Make a small change both physically (move your lamp – change anything). Change one small habit, maybe the order in which you do something. Like brushing your teeth or starting the car. Not kidding, small breaks in routines can trigger new associations.

“Don’t Worry!” Worry is Exhausting.

Worry is Epidemic. Worry is Expensive. Worry is Exhausting. Worrying is costly in its psychological toll, and in lost time and productivity. One recent study in which subjects were given frequent but random alerts during the day and told to write down their thoughts indicated 47-55% of the time they were worried about something. Worry is psychologically draining, leads to inefficient divided attention, and doesn’t lead to anything positive.

Worrying is Bad for Your Health

How does worry cause illness? Controlled fMRI studies from Harvard and replicated elsewhere, have shown that imagining an event lights up the identical areas of the brain with the same intensity as actually experiencing the event ... and both events produce identical hormones (Ganis et al., 2004). In this way, chronic stress, in which one imagines alarming events, can create disease in a compromised area of the body.

Under chronic stress, which often involves guilt, worry, resentment or anxiety, heart rate, and blood pressure rise and stabilize at a higher level, arterial plaque is deposited, substances such as acetylcholine, adrenaline, sugars, fats, thyroxin, cortisol circulate freely, fat is deposited at the waist.

Getting it Done

If you are working hard but not accomplishing much... but I hope you’re not working today ... there could be three simple tweaks you can make to your system that could double your volume within three months. I’m not a time management or productivity expert,  but I can help otherwise creative and intelligent people move past their own psychological blocks.

Whether you are trying to write a novel, make more successful sales calls, or complete an important project, these pointers on how to control time and life snatchers will help.

The #2 Way to Sabotage Yourself

Here is the second most popular way to sabotage yourself:

Regret the past. Here's how to view every decision you've ever made: It was right at the time. Here's how to view every path you've ever chosen: It was the best choice at the time. No matter what has happened, you did the very best you could. And so did those who may have let you down. Learn what you can, give what you can, and make a decision to create a better future.

The #1 Way to Sabotage Yourself

One onstage exercise I do to demonstrate what people look like when they feel stuck is to carry a volunteer from the audience around on my back. The message is a clear one: if your world isn’t advancing as you want it to, the cause is rarely outside you. There are heavy loads on your back. It’s time to dump them. Here is the most popular way to sabotage yourself:

Beat yourself up. The highest form of love in the Greek language is Agape, which literally means, ‘Look for the Good.’ If our command is to love one another and if we treat others the way we treat ourselves (we do), then isn’t it our responsibility to learn to love ourselves first? And by the way, in so doing it becomes effortless to look for the good in others.

Self-punishment is common among otherwise educated and sophisticated people. Because you are intelligent, you get that this behavior does not improve you. You gain nothing by putting yourself down. All you are doing is expressing your disbelief in your current reality, and setting unrealistic expectations for yourself that you can never meet. Make a better choice. Support yourself.

First, get that self-punishment is useless thinking. Second, know that simple thought-stopping and thought replacement will work, if you do the work. If you’re being hard on yourself, don’t get mad for being hard on yourself. Just observe what you’re doing and make an alternate decision. When you hear, “Well, that was stupid, dummy,” thought-stop with “No it wasn’t stupid. Stop it. You did your best. You always do.” When you get frustrated with yourself, you activate a part of your limbic system that reinforces circuits that only increase the problem. 

Want Them to Walk through Walls for You? Clean Their cups!

Recent reports of the doubling of fees and poor customer service make this blog harder to write… but will Reed Hastings take note?

When Netflix CEO Reed Hastings worked for another company, he showed up at the crack of dawn one morning and saw his CEO’s car in the lot. He stopped in the men’s room and found his CEO inside by the sink, coat off, sleeves rolled up, scrubbing a big pile of nasty-looking coffee mugs. Shocked and embarrassed, he asked: “Why are you cleaning my cups?” “Well,” the CEO replied, “you’re working so hard and doing so much for us. And this is the only thing I could think of that I could do for you.”