*Tangles are knots in a system that serve as distractions to help reduce organizational anxiety. Tangles help alleviate anxiety in that they take up time, and allow people to be ‘busy’ which is anxiety-alleviating in itself. Unfortunately, productivity decreases until there is almost a standstill.
Tangles are caused by: unclear priorities, obscure communication and hidden elephants in the room. There is more and more paperwork, too many meetings that aren’t productive, frazzled people and analysis-paralysis.